Amazon Connect Platform Lead - Hybrid & AI-Driven Ops

Ocado is seeking an experienced Amazon Customer Connect & Service Platform Specialist to own and transition the Amazon Customer Connect platform in-house. You will manage the agent/customer portals, API connections and data flows, ensuring security, reliability and scalable operations across AWS environments.

You will collaborate with Service Assurance, Engineering, Data and Product teams, and will leverage AI-assisted development tools to accelerate delivery and documentation.