IT & Software

API L2/L3 Support Analyst

Net2Source (N2S)

Mississauga · On · Canada

Position: API L2/L3 Support Analyst

Location: Toronto, CA, (Hybrid)

Employment Type: Contract


Job Description:

We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.

Top 3 Required Skills

L2/L3 Production Support experience for enterprise applications and integrations.

Strong understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations.

Bilingual communication skills (English & French).

Top 3 Preferred Skills

Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms.

Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK.

Banking/Financial Services domain experience.

Experience

5+ years of application support experience, including API and integration support.

Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts.

Experience working with external vendors and third-party integrations.

Reference: WJ-745_13770729

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