Apple Systems Engineer - Helpdesk

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division.As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for;

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro
• Issue resolution
• Maintenance and automation of software for patch management
• Basic network troubleshooting and diagnostics
• MDM (Jamf) solution maintenance
• Solutions documentation
• ISO procedure documentation
• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment

• A passion for all things technology related

• Excellent all round communication skills especially in questioning and listening.

• Excellent personal planning and work organisation skills

• Excellent telephone manner

• Ability to demonstrate solutions to customers when necessary

• Experience* &/or certification of any of the following:

  • Jamf Certified

    • Jamf Pro CCA or 300
    • Jamf Protect or 270 or above
    • Knowledge of modern Jamf management including Blueprints & SSO

  • Apple School Manager

  • Apple Business

  • Entra ID

  • Jamf Connect

  • PSSO

  • Jamf Protect

  • Jamf Security Cloud

A sneak peak at some of our employee benefits…

• Gymmembershipcontribution
• HealthCash Plan
• Increasedannualleave withlength ofservice
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And more!