Apple Systems Engineer - Helpdesk

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for:

• Tier 2+ remote desktop support for OSX, iOS and Jamf Pro


• Issue resolution


• Maintenance and automation of software for patch management


• Basic network troubleshooting and diagnostics


• MDM (Jamf) solution maintenance


• Solutions documentation


• ISO procedure documentation


• Ability to communicate technical concepts to a nontechnical audience

Key Skills

• Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment


• A passion for all things technology related


• Excellent all round communication skills especially in questioning and listening


• Excellent personal planning and work organisation skills


• Excellent telephone manner


• Ability to demonstrate solutions to customers when necessary


• Experience* &/or certification of any of the following:
  
  
  
  • Jamf Certified
    
    
    
    • Jamf Pro CCA or 300
    
    
    • Jamf Protect or 270 or above
    
    
    • Knowledge of modern Jamf management including Blueprints & SSO
    
    
    
    
  
  
  • Apple School Manager
  
  
  • Apple Business
  
  
  • Entra ID
  
  
  • Jamf Connect
  
  
  • PSSO
  
  
  • Jamf Protect
  
  
  • Jamf Security Cloud
  
  
  
  

Benefits

A sneak peek at some of our employee benefits...

• Gymmembershipcontribution


• HealthCash Plan


• Increasedannualleave withlength ofservice


• Free annual leave on your birthday


• Length of service bonus


• Free Will Writing service


• And more!