Apple Systems Engineer – Jamf & Helpdesk Specialist

Academia the Technology Group is seeking an Apple Systems Engineer to join the Helpdesk team. The role focuses on Tier 2+ remote support for OSX, iOS and Jamf Pro, resolving issues, patch-management automation, and basic network diagnostics.

You will maintain Jamf MDM solutions, create technical documentation, and communicate complex concepts to nontechnical users, while delivering high-quality service across a predominantly Jamf-managed client base.