Application Delivery Manager

In this senior role, you will lead the Enterprise Applications change delivery function and align internal teams, partners, and matrix resources to deliver high-impact SaaS changes across Dynamics 365, Power Platform and AI-enabled initiatives. You will shape delivery strategy, demand, capacity, and sourcing to support a growing application portfolio and business services for learners and staff. You’ll drive Agile delivery, governance, and continuous improvement, while mentoring leaders and transitioning changes into live service. This is a high-visibility role within the Enterprise Applications leadership team with a focus on product delivery capability and tangible business outcomes.

• 35-hour working week with flexible, hybrid working
• 25 days’ annual leave rising to 30 + Christmas closure days
• up to 11.5% pension contribution
• Bupa healthcare support
• wellbeing programmes
• volunteering opportunities

• Lead multidisciplinary internal teams and external partners as a single delivery function to maximise velocity and quality
• Define and evolve the change delivery approach to improve efficiency, pace and outcomes
• Prioritise work, manage capacity, resolve resource contention and raise material risks with options
• Provide delivery leadership with evidence-based decisions and ensure alignment to strategy
• Develop forward view of demand, capability, and sourcing to support portfolio growth
• Ensure delivery of maximised product value aligned to strategic objectives and manage resources accordingly
• Hold suppliers and delivery partners to account for quality, pace and value
• Identify capability gaps and address resource development needs
• Design and implement change delivery models for new applications as they arise
• Translate business demands into deliverable changes and align with Programme/Portfolio leads
• Drive governance, QA, testing, and documentation; support regulatory compliance
• Transition changes into live service and drive continuous improvement, including AI innovations

• Experience leading enterprise SaaS delivery teams with internal and external partners
• Strong governance, risk management, and commercial judgement
• Ability to influence senior stakeholders and lead through change
• Expert product knowledge of SaaS (Dynamics 365, Power Platform, AI tools)
• Expert knowledge of change delivery methodologies (Agile) and tools (Azure DevOps)
• Experience holding suppliers to outcome-based performance
• Programme/Project management skills with cross-portfolio planning
• Exceptional interpersonal, stakeholder engagement and negotiation skills
• Agile/Project Management certifications
• ITIL certification

• stakeholder influence
• leadership and coaching
• collaboration and cross-functional teamwork
• Dynamics 365
• Power Platform
• enterprise AI tools