Application Development & Support Analyst

Application Development & Support Analyst

Harris Fowler is a specialist Personal Injury and Clinical Negligence law firm, where our IT department plays a vital role in driving operational efficiency and innovation. We are seeking a technically minded individual to join our IT team as an Application Development & Support Analyst. This is a primarily office-based role in Taunton, Somerset, with hybrid working available following successful completion of probation. Applicants should live within a reasonable commuting distance of Taunton.

In this role, you will be responsible for supporting and developing our legal case management systems, providing day-to-day IT support across the business, and helping to improve business processes through technology. Experience with Visualfiles is highly desirable; however, we'd also like to hear from candidates who have developed or supported similar workflow or case management systems and are keen to learn and develop within our environment.

Job Description:

• Develop and maintain Visualfiles workflows, forms, templates and automation
• Support and improve the firm’s legal systems and business applications
• Produce reports using SQL, Power BI and Excel
• Provide day-to-day IT support to colleagues
• Assist with system upgrades, testing and implementations
• Support third-party system integrations
• Create and maintain technical documentation
• Deliver user training where required

Person Specification

• Development experience using Visual Basic (VB) or similar
• Experience with workflow scripting and automation within a case management or business system
• Experience of screen, document, and form creation and maintenance
• Understanding of database management principles
• Ability to create and maintain workflow and technical documentation
• Comfortable working in a role that combines system development and general IT support
• Strong problem-solving skills and attention to detail
• Good communication skills, with the ability to explain technical issues
• Knowledge of HTML (particularly in relation to forms and Form EVO)
• SQL experience or familiarity
• Experience working with Visualfiles or another legal / case management system
• Experience within a legal or professional services environment

NOTE: This job description is not intended to be all-inclusive. Employees may be requested to perform other related duties to meet the ongoing needs of the organisation.