IT & Software

Application Management Services (AMS) Lead

NTT DATA

London · Greater London · United Kingdom

Overview

In this senior, client-facing role, you shape and secure AMS engagements for UK public sector clients, bridging pre-sales, solution design, transition, and delivery governance. You will lead and assure delivery across AMS contracts, working with cross-functional teams and stakeholders from CxO to engineers. You’ll craft solutions that meet public sector standards, data protection and compliance while driving value for clients. This is a high-impact position within the Global Apps & BPS practice, offering ownership of the AMS lifecycle from opportunity to delivery.

Pay / Benefits
  • tailored benefits
  • Learning and Development opportunities
  • flexible work options
Responsibilities
  • Act as AMS subject matter expert for public sector opportunities
  • Qualify opportunities with sales and account teams
  • Lead responses to RFIs, RFPs, ITTs and bid reviews
  • Design AMS solutions including service scope, operating model, tooling, security and compliance
  • Develop cost models, estimates and pricing aligned to targets
  • Present solutions to clients and support commercial negotiations
  • Mobilise and transition new AMS engagements
  • Define service governance, SLAs, KPIs and reporting
  • Establish ITIL-aligned service management processes
  • Ensure operating models meet data protection, security and compliance
  • Provide ongoing delivery assurance across AMS engagements
  • Chair or support client service governance forums
  • Escalate and manage service, commercial or delivery risks
  • Support resource planning and mobilisation for AMS engagements
  • Identify skills gaps and contribute to reusable assets and best practices
Key requirements
  • Significant experience in AMS/Managed Services roles
  • Extensive experience with UK public sector clients
  • Holding or Eligible for UK Security Clearance (SC)
  • Strong understanding of public sector procurement processes (RFI, RFP, ITT)
  • Experience in AMS solutioning and estimation
  • Pre-sales support and bid leadership
  • Service transition and mobilisation
  • Delivery governance and assurance
  • Ability to engage stakeholders from CxO to L2/L3 engineers
  • ITIL-based service management knowledge
  • Excellent written and verbal communication, including senior client presentations
  • Strong commercial awareness and negotiation skills
  • Stakeholder management
  • Adaptable communication style
  • Negotiation and influencing
  • ITIL-based service management
  • ServiceNow (mentioned)
  • ERP platforms (SAP, Oracle)

Reference: WJ-747_31050551

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