IT & Software

Application Management Services (AMS) Lead

NTT DATA

London · Greater London · United Kingdom

Overview

As an AMS Lead, you will shape and govern end-to-end Application Management Services engagements for UK public sector clients. You’ll bridge pre-sales, solution design, transition and delivery, ensuring compliant, secure, and value-driven AMS outcomes. You’ll work with cross-functional teams and senior stakeholders to win and assure delivery of complex AMS engagements, while navigating public sector regulations and SKUs. This role offers high impact in a global services practice with strong client exposure and governance responsibilities.

Pay / Benefits
  • tailored benefits
  • learning and development opportunities
  • flexible work options
Responsibilities
  • Act as AMS SME for public sector opportunities in pre-sales and bid responses
  • Design AMS solutions including service scope, operating models and tooling
  • Develop cost models and pricing aligned to margins
  • Lead solution walkthroughs and support commercial negotiations
  • Mobilise and transition new AMS engagements with defined governance
  • Define SLAs, KPIs and ITIL-aligned service management processes
  • Provide ongoing delivery assurance and chair service governance forums
  • Support resource planning and identify capability gaps
  • Develop reusable AMS assets, accelerators and best practices
Key requirements
  • Significant experience in AMS/Managed Services
  • Extensive experience with UK public sector clients
  • Holding or eligible for UK Security Clearance (SC)
  • Strong understanding of public sector procurement processes (RFI/RFP/ITT)
  • Proven AMS solutioning and estimation experience
  • Pre-sales support and bid leadership experience
  • Experience with transition, mobilisation and governance
  • ITIL-based service management knowledge
  • Strong commercial awareness and negotiation skills
  • Excellent verbal and written communication
  • Stakeholder management at CxO and operational levels
  • Adaptive communication style across technical and executive audiences
  • Results-oriented with strong collaboration and leadership
  • ITIL-based service management
  • ServiceNow (service management tools)

Reference: WJ-747_30185304

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