Application Operations Engineer

• Working collaboratively with teams across Digital Group to ensure smooth running of operational processes.


• Providing service management expertise and technical skills to ensure service availability and the appropriate respond when issues occur.


• Affectively utilise Incident, Problem and Change and Release Mgmt. as well as automating and innovating via continuous improvement to enhance the services we provide for citizens.

As a Senior Application Operations Engineer, you will play a key role in ensuring the reliability, stability and continuous improvement of business-critical applications. Working across a range of technologies, including cloud and on premises platforms, databases and third party software, you will lead operational support activities, manage service performance, and drive improvements that enhance the user experience. You will act as a technical escalation point, working closely with engineers, service owners and stakeholders to maintain high quality services and resolve complex issues. You'll also help shape operational practices, champion continual improvement and support the development of colleagues across the team.

Key responsibilities

• Lead the support, maintenance and continuous improvement of one or more applications and services.


• Act as an escalation point for technical issues, ensuring incidents, problems and changes are managed effectively and lessons learned are implemented.


• Drive service reliability and performance through proactive monitoring, automation and continual service improvement.


• Manage risks, identify opportunities for improvement and work collaboratively with stakeholders to deliver positive outcomes.


• Provide technical leadership, coaching and knowledge sharing across the team, supporting less experienced engineers and contributing to a culture of continuous learning.


• Support the onboarding of new services and colleagues, ensuring effective knowledge transfer and smooth transitions into support.


• Work closely with multidisciplinary teams, suppliers and business stakeholders to ensure services remain secure, resilient and aligned to user needs.


• Participate in an out of hours on call rota to support critical services when required.

Are you experienced in live service IT Service Management?

Do you want to help shape an emerging function in one of UK government's largest IT environments?

Do you pride yourself in having the technical ability to fix complex issues and continuously improve systems?