Application production support

Job Title: Application Production Support Analyst (Asset finance)

Location: Montreal, QC (Hybrid)

Duration: 12 Months Contract

Position Overview

We are seeking an experienced IT Systems Analyst III to join an Application Production Support team supporting critical Asset Finance & Securitization, Credit, and Working Capital platforms. This role will be responsible for providing production support, incident management, application monitoring, troubleshooting, deployment support, and technical project execution for business-critical applications operating in a 24x7 environment.

The ideal candidate will have strong application support experience, knowledge of financial services systems, scripting capabilities, and experience supporting enterprise applications across Unix/Linux and Windows environments.

Key Responsibilities

• Provide L1/L2 production support for mission-critical business applications.
• Monitor, troubleshoot, and resolve application, system, and data flow issues.
• Support Credit, Working Capital, Asset Finance, and Securitization applications.
• Manage incidents, problems, changes, and application deployments.
• Coordinate with operations teams to resolve technical issues.
• Support integrations between upstream and downstream systems.
• Participate in disaster recovery, backup recovery, and business continuity testing.
• Maintain application monitoring, performance tuning, and capacity planning activities.
• Ensure compliance with information security standards and governance frameworks.
• Support vulnerability remediation and server obsolescence initiatives.
• Document technical processes, workflows, and data flows.
• Participate in change control reviews and production readiness activities.
• Manage CyberArk bypass controls and related remediation efforts.
• Collaborate with stakeholders to prioritize support and project activities.
• Support modernization and automation initiatives, including AI-driven process improvements.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• 5+ years of Application Production Support or Systems Analyst experience.
• Experience supporting enterprise applications in production environments.
• Strong knowledge of Incident, Problem, and Change Management processes.
• Experience with Unix/Linux and Windows server environments.
• Knowledge of SQL and PL/SQL.
• Experience with application deployments and installations.
• Proficiency in at least one scripting language:
• Python
• Shell Scripting
• Perl
• Batch Scripting
• Experience with ServiceNow, Jira, ITSM, or similar ticketing platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and documentation skills.

Preferred Qualifications

• Experience supporting financial services applications.
• Knowledge of Credit and Working Capital business processes.
• Understanding of Asset Finance & Securitization platforms.

Knowledge of:

• Java/J2EE Applications
• IBM MQ
• WebSphere
• ITIL Foundation Certification or equivalent experience.
• Experience with application security, governance, and compliance initiatives.
• Familiarity with CyberArk and access management controls.

Technical Skills

• Application Production Support
• Change Management
• Windows Server
• Python / Shell / Perl / Batch Scripting
• ServiceNow
• Jira
• ITSM Tools
• Application Monitoring
• Disaster Recovery
• Capacity Planning
• Performance Tuning

Soft Skills

• Strong analytical and troubleshooting abilities
• Ability to manage multiple priorities
• Self-motivated and proactive
• Team-oriented with the ability to work independently
• Strong organizational and documentation skills

Participation in an on‑call support rotation is required.

Support of business-critical applications operating in a 24x7 environment.