Application Services Specialist

About the Role

We are actively building diverse teams and welcome applications from everyone.

Role: Application Services Specialist

Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life‑long learning opportunities
• Opportunity to join Europe's largest privately‑owned IT Company

Role Purpose

The Application Services Specialist, as a crucial member of our dynamic IT operations team, plays a pivotal role in ensuring the seamless functionality and optimal performance of our diverse range of applications. This position involves collaborating closely with cross‑functional teams to understand business requirements, configuring and deploying applications, and providing ongoing support to end‑users. The Application Services Specialist will contribute to the enhancement of system efficiency by troubleshooting issues, implementing upgrades, and staying abreast of emerging technologies. With a focus on delivering exceptional service, this role is instrumental in maintaining a robust and secure application environment, contributing to the overall success of our organisation's IT operations.

Key Responsibilities

• Comprehensive Application Understanding: Demonstrate an in‑depth understanding of the primary application, encompassing all facets and intricacies, ensuring a high level of expertise in its functionalities.
• Data Insight: Possess a profound knowledge of how data from the primary application is utilised and understand the impact of integrated applications on its operation.
• Integration Expertise: Evaluate and comprehend the workings of applications integrated with the primary application, recognizing their influence on overall system performance.
• End‑User Liaison: Collaborate effectively with end‑users and relevant teams, proactively engaging to understand evolving business needs and changing priorities that may impact the primary application.
• Change Management Awareness: Stay informed about current and future changes in the business landscape, anticipating their impact on the application and adapting strategies accordingly.
• Thorough Documentation: Produce detailed documentation elucidating the primary application and its connections to other applications, facilitating comprehensive understanding across the organisation.
• Communication Proficiency: Exhibit strong communication skills, translating technical concepts into easily understandable terms, to support and advise business users on the primary and associated applications.
• User Support and Guidance: Provide crucial support and guidance to business users requiring information and assistance with the primary and associated applications.
• Proactive Problem Solving: Anticipate and address potential challenges, offering proactive solutions to enhance the efficiency and performance of the primary application.
• Collaborative Team Player: Act as an integral part of the team, sharing insights, fostering effective communication, and contributing to a collaborative environment that promotes continual improvement in application management.

Skills and Experience

• Expertise in Primary Application: Demonstrated proficiency and extensive experience in the primary application, showcasing comprehensive knowledge of its functionalities and operational intricacies.
• Data Management Acumen: Proven understanding of data usage within the primary application, with the ability to analyse and optimise data flows for improved performance.
• Integration Competency: Previous experience in evaluating and managing integrated applications, ensuring a holistic understanding of their impact on the primary application.
• Effective Communication Skills: Strong interpersonal and communication skills, with the ability to convey technical concepts in a clear and concise manner, facilitating support and guidance for end‑users.
• Change Management Awareness: A proactive approach to staying informed about evolving business needs and changing priorities, with the ability to adapt strategies for the continuous improvement of application management.
• Documentation Excellence: Track record of producing thorough and clear documentation, detailing the primary application and its connections to other applications, enhancing organisational understanding and knowledge transfer.

Equal Opportunities

We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.