IT & Software

Application Services Specialist

SCC

Birmingham · West Midlands · United Kingdom

Overview

In this role you will ensure the seamless functionality and performance of SCC’s applications as part of the IT operations team. You will collaborate with cross-functional groups to understand business needs, configure and deploy applications, and provide end-user support. You’ll troubleshoot, upgrade, and stay aligned with emerging technologies to maintain a robust, secure environment. This is a hands-on, collaborative position at Europe’s largest privately-owned IT company, with hybrid working and a focus on delivering excellent service.

Pay / Benefits
  • large company benefits
  • volunteering days (2 paid)
  • hybrid working
  • career development opportunities
Responsibilities
  • Deep understanding of the primary application and its functionalities
  • Knowledge of how data from the primary application is used and how it relates to integrated apps
  • Evaluate and understand the workings of integrated applications and their impact on system performance
  • Collaborate with end-users and teams to capture evolving business needs
  • Monitor changes in the business landscape and adapt strategies accordingly
  • Produce clear documentation of the primary application and its connections
  • Translate technical concepts for business users to support applications
  • Provide user support and guidance for the primary and related applications
  • Proactively identify and resolve issues to improve efficiency and performance
  • Work as a team player to foster continuous improvement in application management
Key requirements
  • Expertise in the primary application and its functionalities
  • Strong data management understanding and ability to optimize data flows
  • Experience with evaluating and managing integrated applications
  • Effective communication skills for non-technical stakeholders
  • Proactive change management awareness
  • Proven documentation skills detailing applications and connections
  • Ability to provide user support and guidance on applications
  • Collaborative and proactive problem-solving mindset
  • Collaborative
  • Effective communicator
  • Proactive problem solving
  • Primary application expertise
  • Data management
  • Integration competency

Reference: WJ-747_31188986

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