Application Specialist

Job Description

The Application Specialist is responsible for supporting and maintaining a variety of applications and platforms. You will be the main point of contact for technical expertise and support of solutions, triaging issues to internal support, vendors or partners to ensure the solutions are operating effectively.

This position requires full‑time on‑site presence.

Salary Range: $61,000 - $85,500

Responsibilities

• Participate in technical discussions for configuration, testing, and operations of our platform solutions
• Ensure compliance with daily management checklist for operational effectiveness
• Provide "go live" and post‑go‑live support for projects and solutions
• Upgrade and manage different environments and recommend ways to improve performance, availability, and scalability of solutions
• Administer and resolve application issues & severities, provide timely updates and perform root cause analysis
• Navigate complex SQL queries to perform root cause analysis and extract data for development and testing purposes
• Pay strong attention to detail for data validation, networking, and integration connectivity, supporting cloud‑based systems
• Monitor application vendor service level agreements and report for non‑performance
• Update key performance indicators for platforms on a weekly basis
• Review and keep knowledge‑management articles updated
• Support Delivery/Project managers regarding solutions
• Participate in on‑call support for 24/7 operations

Qualifications

• A university degree, college diploma, or related discipline
• 2–5 years of experience in the related field
• Technically inclined, process oriented, and driven by natural curiosity
• Passionate about technology
• Customer‑service mindset with a high level of attention to detail in all interactions, ensuring quality service
• A practiced communicator with strong verbal, written, and interpersonal skills

Preferred Qualifications

• Experience with SQL, IWHI, Fabric, PowerBI, Azure DevOps
• Certification in Microsoft Azure Fundamentals, ITIL, Google IT Support Professional, Professional Automation Developer Associate

About Us

Founded in 1882, J.D. Irving, Limited operates across Eastern Canada and the United States. We are a team of 20,000 dedicated employees who lead with integrity and passion, fostering an inclusive workplace where you can grow your career.

We are committed to creating accessible environments for colleagues, candidates, and customers. Requests for accommodations due to a disability can be made at any stage of application and employment. We encourage candidates to share their accommodation needs so we can provide equitable opportunities. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully.