Application Specialist

In this role, you will guide the implementation of InterSystems products for healthcare and business contexts, acting as a trusted product expert for customers. You’ll assess customer processes, map solutions to standard offerings, and help clients maximize benefits with minimal customization. You’ll work across teams, stay current with product developments, and often visit customer sites, potentially spending significant time on travel. You’ll operate within our ARIES Customer Engagement framework to drive successful deployments and continuous improvement.

• Contribute to contract-driven product implementations in a timely, standard manner
• Serve as an expert resource for customers and advise on optimal solution fit
• Understand customer processes and map to standard solutions
• Help customers achieve maximum benefits with minimal non-standard work
• Coordinate with multiple internal teams to align on delivery
• Stay up-to-date with new product developments through the release cycle
• Travel to client sites as needed, potentially up to 5 days per week
• Operate under the ARIES Customer Engagement Methodology and support continuous improvement

• Excellent communication skills and experience delivering customer training, workshops, and/or presentations
• Strong consultative abilities to articulate ideas clearly
• Experience directly engaging with customers, including clinicians, and delivering compelling messaging
• Experience implementing software solutions
• Experience contributing to cross-functional teams
• Experience writing functional documents
• Experience mapping business processes
• Knowledge of Information Systems

• strong communication
• consultative mindset
• stakeholder management
• software implementation
• business process mapping
• writing functional documents