Application Specialist

About the opportunity

An Application Specialist is responsible for ensuring that a particular software application is functioning optimally and meeting the needs of its end-users by providing technical support, monitoring performance, and providing training and guidance.

• Provide technical support to customers, including troubleshooting software issues and resolving Dayforce application-related inquiries.
• Answer customer questions and provide guidance on the effective use of the Dayforce software application.
• Salesforce experience is required, including hands‑on experience using Salesforce to manage customer cases, track issues, document interactions, and support customer‑facing service or application support workflows.
• Collaborate with developers and cross‑functional teams to identify, troubleshoot, and resolve software issues or defects.
• Deliver customer guidance, training, and ongoing support to promote effective use of the Dayforce software application.
• Maintain documentation and knowledge base articles to support issue resolution and customer self‑service.
• Stay current with Dayforce software features, enhancements, and updates, and communicate changes to customers.
• Communicate service scope and discuss when customer requests fall outside standard support offerings or require billable services.
• Continuously expand knowledge of the software application, HCM modules, and related business processes to effectively support evolving customer needs.

Skills and Experience

• Strong verbal and written, English, communication must meet professional client‑facing standards (Bilingual proficiency in English and French is a plus).
• Experience supporting US payroll, tax, year‑end processes, and benefits administration is strongly preferred.
• Exposure to US CAN payroll is considered an asset; however, candidates must be willing to learn and support Global payroll processes (ex. CAN, APJ, MAU, etc.) and cross‑train across multiple Human Capital Management (HCM) modules, including HR, workforce management, benefits administration, and talent management.
• Bachelor’s degree in a related field or equivalent work experience.
• Strong analytical, problem‑solving, communication, and interpersonal skills.
• Ability to collaborate effectively across teams and departments.
• Comfortable working in a dynamic, fast‑paced environment with evolving processes, priorities, and customer needs.
• Demonstrated openness to learning and utilizing AI‑driven tools and technologies to enhance problem‑solving, communication, and operational efficiency.
• Strong customer‑service mindset with a commitment to timely follow‑up, clear communication, and consistent ownership of customer issues through resolution in alignment with our Global Support Standards.