Application Support

About Us

Kumaran Systems: Engineering Future-Ready Transformations Since 1992, Kumaran Systems has been helping enterprises bridge the past and the future, reimagining legacy systems and embracing AI-led possibilities. With over 34 years of delivery excellence, we specialise in re-engineering core applications, driving cloud transformation, and building automation-first, GenAI-enabled ecosystems across the Banking and Financial Services, Insurance, Telecom, and Automotive sectors. We help organisations not just upgrade their systems but reimagine what’s possible.

About Us

Kumaran Systems: Engineering Future-Ready Transformations Since 1992, Kumaran Systems has been helping enterprises bridge the past and the future, reimagining legacy systems and embracing AI-led possibilities. With over 34 years of delivery excellence, we specialise in re-engineering core applications, driving cloud transformation, and building automation-first, GenAI-enabled ecosystems across the Banking and Financial Services, Insurance, Telecom, and Automotive sectors. We help organisations not just upgrade their systems but reimagine what’s possible.

Why Kumaran?

We blend engineering discipline with AI innovation, helping clients modernise with confidence, automate with clarity, and scale with purpose. Our global delivery model ensures agility, responsiveness, and seamless collaboration, with clients always at the heart of every engagement. At Kumaran, we don’t just solve problems, we engineer future-ready transformations.

Job Summary

Seeking an experienced Application Support Analyst / Platform Support Engineer to support mission-critical banking applications and infrastructure platforms. The successful candidate will be responsible for ensuring application stability, production support, incident resolution, change implementation, release coordination, and platform monitoring across distributed environments.

The ideal candidate will possess hands‑on experience with Red Hat OpenShift, Linux, AutoSys, FeedHub, Certificate Management, CI/CD tools, and Production Support operations, along with strong exposure to incident management, change management, and on‑call support.

This role requires close collaboration with Development, Infrastructure, DevOps, Security, and Business Support teams to maintain high availability, reliability, and operational excellence for business‑critical banking systems.

Key Responsibilities

• Application & Production Support
  • Provide Level 6 production application support for critical banking applications.
  • Monitor system health, application availability, and platform performance.
  • Investigate and resolve production incidents within established SLA timelines.
  • Perform root cause analysis (RCA) for recurring production issues.
  • Coordinate application recovery activities during incidents and outages.
  • Ensure maximum uptime and reliability of critical banking systems.
  • Support application deployments and environment maintenance activities.
• OpenShift Platform Support
  • Manage and support applications deployed on Red Hat OpenShift containers.
• Linux Administration & Support
  • Perform Linux server support and troubleshooting activities.
• FeedHub & Integration Support
• AutoSys Scheduler Support
• Certificate Management
• CI/CD & Release Management
• Incident & Change Management
• Monitoring & Operational Excellence

Required Qualifications

• 5+ years of Application Support, Production Support, Platform Support, or DevOps Support experience.
• Strong experience supporting mission‑critical enterprise applications.
• Hands‑on experience with Red Hat OpenShift.
• Strong Linux administration and troubleshooting experience.
• Experience supporting AutoSys scheduling environments.
• Experience with FeedHub integrations and operational support.
• Experience managing SSL/TLS certificates and certificate lifecycle management.

Hands-on Experience With CI/CD Tools

• Jenkins
• Azure DevOps
• Previous experience working within large Canadian banking environments.