Application Support Analyst

Job Role: Information Technology - Application Support Analyst

Duration: 12 Months

Location: Montreal, QC (Need to go 3 days in week to onsite)

Job Description:

• Active monitoring of production activities
• Perform remediation steps when required
• Interface with external IT communities to resolve incidents
• Work with development community for Level 3 incident escalations
• Log work and effort in support tracking application and work with team and management to reduce recurring issues
• Available for after-hours support activities, when necessary

Change and Request Management:

• Responsible and accountable for changes to the production environment for NAR applications
• Work with development community for release prioritization
• Ensure that requests for change adhere to Group and Department Policies
• Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects

• Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
• Regular reporting to line manager for prioritization and escalation
• Conduct and participate in meetings with related communities
• Perform control result analysis and reporting and take up corrective actions as needed
• As required, take up project management responsibilities for special projects

TRAINING AND OCCUPATIONAL EXPERIENCE

• Support role experience required ( >5 years’ experience)
• Experience in Banking / Financial sector preferred
• Knowledge Core Banking applications and/or data warehousing preferred
• DevOps knowledge will be an advantage

ESSENTIAL SPECIFIC REQUIREMENTS

• Unix/Linux hands on experience with knowledge of day to day commands
• Scripting experience (Shell, powershell, …_)
• Scheduling tools (Autosys)
• Monitoring tools (Sysload, Geneos)
• File transfer protocols
• Prior experience in a banking environment will be an advantage

SKILLS AND BEHAVIOURS

• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge, a plus

Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment. We will be happy to work with applicants requesting accommodation at any stage of the hiring process. We use AI in our Hiring processes