Application Support Analyst

In this role you support production and test systems, resolving incidents and driving improvements to the production environment. You operate autonomously, handle complex requests within SLAs, and communicate technical issues clearly to business users. You contribute to application delivery, participate in production switches and testing events, and guide changes from a production perspective. You shape tools, methods, and processes to enhance service quality and reliability.

• Resolve production incidents for applications under control and communicate with internal business users
• Participate in application software delivery to test and production environments
• Review and assess large-scale changes for production impact
• Code in a programming language and perform development activities for large-scale changes
• Create or amend scripts/macros to maintain or improve support tools
• Mentor/coach others and potentially lead informally based on expertise
• Support production and test environment applications and contribute to incident and problem management
• Engage in RDR test occasions and production site switches

• Experience in application support/service support on a Linux platform
• Ability to write SQL statements and shell scripts
• Experience with Java, Kafka, and OpenShift would be advantageous
• Strong analytical and troubleshooting skills; knowledge of software development life cycle
• Self-starter with minimal supervision

• Analytical
• Troubleshooting/problem solving
• Proactive/self-motivated
• Linux
• SQL
• Shell scripting