Application Support Analyst
Quant Capital
Overview
In this role you will provide frontline application and technical support for institutional and retail clients within a London-based brokerage, primarily remotely with a shift toward office presence. You will troubleshoot connectivity, security protocols, and network issues, while coordinating with internal teams to resolve bugs and escalate to development when needed. You’ll engage a multilingual client base and ensure timely, accurate resolution of complex issues. This is a hands-on, customer-facing position that contributes to smooth trading and client satisfaction, leveraging multi-system support skills.
Pay / Benefits- bonus
- benefits
- Handle daily client application support for institutional and retail customers
- Provide technical and functional support including connectivity, network testing and security protocols
- Manage problem resolution for wide-scale technical issues
- Liaise between internal teams and customers to ensure prompt bug resolution
- Escalate technical issues to development team as needed
- Fluent in German, Spanish, Italian, Mandarin, French, Hebrew
- Experience in IT or Application Support or Helpdesk
- Understanding of Windows/Mac software and hardware support, connectivity and networking
- Proficient in MS Office applications, especially Excel
- Strong prioritization, multi-tasking and attention to detail
- Independent, punctual, self-organized team player
- Eligible to work in UK
- Motivated and trustworthy character
- Self-organization
- Team player with keen attention to detail
- Windows/macOS support
- Connectivity and networking support
- Problem management
Reference: WJ-747_30138924