Application Support Analyst

• Apply advanced subject matter knowledge to business issues and serve as a subject matter expert for business application systems
• Investigate and troubleshoot application problems, liaising with business, vendors, and IT groups for timely resolution
• Contribute to new ideas, methods, and processes for supported business units
• Provide guidance to Business Analysts and other IT staff
• Support merge back / TTS emulators
• Review reports including test bookings, failed bookings, and QA reports
• Write and maintain application support documents
• Provide occasional after-hours support during implementations
• Provide on-call support as required
• Perform other duties assigned by management

Requirements

• Minimum 2 years’ experience in an application support role
• Minimum 2 years’ experience in a technical support role
• College or University degree or certificate in Computer Science or equivalent in an IT related field
• Good knowledge of Microsoft Suite of products
• Strong conceptual, analytical, and problem-solving skills
• High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
• Sensitivity to and skilled in satisfying customer needs and concerns
• Excellent communications skills, both written and verbal
• Very good knowledge of travel systems
• Ability to provide occasional after-hours support, including evenings and weekends, during implementations
• Ability to provide on-call support as required

Demonstrates expertise in application support and technical troubleshooting, with a strong focus on customer satisfaction and effective communication. Capable of providing after-hours and on-call support while maintaining high energy levels under pressure.

Highest-signal resume keywords

• Application Support
• Technical Support
• Microsoft Suite
• Travel Systems Knowledge
• Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Application Support
• Technical Support
• Troubleshooting
• Report Review
• Documentation Writing

Soft Skills

• Analytical Skills
• Communication Skills
• Customer Sensitivity
• Energy Management
• Stress Management

Certifications & Qualifications

• College Degree in Computer Science
• IT Related Certificate

Industry Keywords

• Business Application Systems
• After-Hours Support
• On-Call Support
• QA Reports
• Test Bookings