Application Support Analyst

In this role you will support a global client base, resolve queries, and help drive product quality and client satisfaction. You will work closely with the support, client management, and pre-sales functions to ensure smooth operations and effective issue resolution. The position offers rapid progression into product management, platform ownership, or business analysis within a growing, international company serving FTSE 100 clients. You will contribute to ongoing service delivery while developing your technical and client-facing skills in a collaborative environment. This is a high-impact, customer-facing role with clear career progression in a fast-growing software services business.

• Support clients and manage support emails
• Provide training and participate in pre-sales activities
• Client management and relationship building
• Investigate and resolve queries, including data analysis, application issues, or database work
• Test new software functionality and assist QA processes
• Account management and coordination with stakeholders

• Demonstrable problem-solving abilities
• Experience in development or application support
• Proficiency in Excel
• Interest and skills in data manipulation
• Background in support or client management
• Strong SQL skills
• Excellent written and verbal communication

• customer-focused
• strong communication
• proactive problem-solver
• Excel
• SQL
• data manipulation