Application Support Analyst Enverus

Application troubleshooting and customer guidance define this Enverus support role. Assist users through phone, email, and virtual screen sharing within organizational agreements.

As an Application Customer Support Analyst, you support Enverus software applications and help customers maximize product value. The work includes diagnosing issues, documenting requests, educating users, and maintaining technical knowledge. You will also collaborate with internal teams, manage escalations, and provide updates on unresolved cases.

Key Responsibilities:

• Provide front line application support through phone, email, and screen sharing
• Diagnose software issues and resolve customer problems efficiently
• Document customer requests and escalate product issues with context
• Educate customers on login, navigation, training, and product value
• Collaborate across teams and update customers on outstanding issues

Requirements:

• Two or more years in application or client facing support
• Bachelor's degree or industry experience is a plus
• Technical expertise for troubleshooting and resolving client inquiries
• Strong empathy, listening, curiosity, and interpersonal skills
• Ability to manage inquiries, resolve conflict, and adapt positively

Apply your troubleshooting, customer education, and escalation skills while supporting Enverus applications and customer satisfaction.