Application Support Analyst — ITSM & User Training

Clarksons in London is seeking an Application Support Analyst to join our IT team. You will provide first- and second-line support for our digital key applications and systems, ensuring high-quality service delivery to users.

The role involves onboarding and training users, maintaining the internal knowledge base, and collaborating with cross-functional teams and external providers to resolve incidents within SLAs. A strong user-service ethos is required.