Application Support Analyst – trading systems
Quant Capital
Overview
In this role you support high-performance trading systems, ensuring reliable client service and smooth product deployments. You will work within a global, award-winning support team to resolve issues and implement solutions for buy/sell-side clients. The position combines monitoring, incident response, and collaboration with engineers to test releases, with a strong emphasis on timely, client-focused support in a 24/7 environment. This is a hands-on role for a STEM graduate passionate about Linux and trading technology.
Responsibilities- Respond to client support requests and inquiries promptly
- Actively monitor critical systems and escalate issues
- Provide customer support for order entry, risk management, and exchange connectivity issues
- Analyze complex order and trade histories
- Coordinate deployment and configuration for new customers
- Manage distribution and installation of software enhancements and upgrades
- Collaborate with exchanges and internal engineers to test and implement releases
- Assist infrastructure team with server and network upgrade testing
- Ensure 24-hour support by coordinating with overseas offices
- A STEM Degree
- Demonstrable interest in working in technology
- Good understanding of Linux OS
- Ability to manage and prioritise work with minimal supervision
- Strong analytical skills to identify root causes
- Ability to work under high pressure and meet deadlines
- Experience with command line tools such as grep, sed, awk (preferred)
- Experience with Windows applications such as Excel
- Willingness to take responsibility and escalate when needed
- Home/Linux familiarity and a desire to work in financial services tech
- Client-focused
- Proactive communication
- Team collaboration
- Linux administration
- Command line tools (grep, sed, awk)
- Exchange connectivity concepts
Reference: WJ-747_30162974