Application Support Analyst – trading systems

Application Support Analyst – trading systems

35,000 p/a

Quant Capital is urgently looking for junior Application Support Analyst to join a high-profile client. Our client is Our client has recently been voted in to the Fintech 100. They provide a market leading Execution Management System for buy and sell side clients as well as Algo Execution.

As an Application Support Analyst you main responsibilities will e to provide technical and functional support for high-performance trading systems. You will work as part of an award-winning global support team to solve problems and respond to clients’ requirements.

Responsibilities:

Job Responsibilities:

• Respond promptly to client support requests and inquiries.
• Actively monitor critical systems and infrastructure, promptly addressing issues and escalating to relevant teams when required.
• Provide customer support for order entry, risk management, and exchange connectivity issues.
• Conduct detailed analysis of complex order and trade histories.
• Coordinate the deployment and configuration of the company’s products for new customers.
• Manage the distribution and installation of software enhancements and upgrades.
• Collaborate with exchanges and internal software engineers to test and implement new software releases.
• Assist the infrastructure team in testing and completing server and network upgrade projects.
• Ensure seamless 24-hour customer support by liaising with overseas offices.

Job Requirements

• A STEM Degree

• Demonstratable interest in working in technology

• Good understanding of Linux OS

• Ability to manage and prioritise work and can maintain high levels of productivity with minimal supervision.

• Will respond promptly to client needs and proactively solicit feedback to improve service.

• Strong analytical skills to correctly identify the root cause of a range of issues, and working on, or actively contributing to, the rollout of the solution.

• Can thrive in high-pressure or time critical situations, working in a team to deliver results to tight deadlines.

• Experience with command line tools such as grep, sed, awk preferred.

• Willing to assume responsibility and make timely decisions, including to escalate when appropriate.

• Experience with common Windows applications such as Excel

This role suits a fresh STEM graduate with a passion for Linux, you will be using Linux at home and will have a confident command of the terminal, this role could also suit a candidate with some commercial experience with Linux and an appetite to work in financial services technology.