Application Support Engineer

As an Application Support Engineer, you will steward critical enterprise applications across a global user base, ensuring reliability, performance, and security. You’ll collaborate with business stakeholders, technology teams, and vendors to drive improvements and align systems with evolving requirements. The role focuses on incident resolution, lifecycle management, and user adoption, with a strong emphasis on operational excellence. You will shape support processes, enable higher availability, and contribute to continuous improvement initiatives.

• Provide administration and support for multiple enterprise applications
• Review supplier releases, upgrades, and patches to identify improvements
• Configure, install, test, and maintain application software per business needs
• Monitor availability, performance, and utilisation against SLAs
• Investigate, troubleshoot, and resolve incidents and problems; perform root cause analysis
• Coordinate changes, testing, and enhancement releases
• Manage lifecycle activities, licensing, security reviews, and governance
• Support high availability and disaster recovery processes
• Create training materials, user guides, and knowledge-sharing sessions
• Develop and support super-user communities to improve adoption
• Analyze business processes to identify efficiency improvements through technology
• Act as escalation point for support teams and stakeholders
• Ensure adherence to procedures, controls, and operational standards

• Significant experience supporting and administering critical enterprise applications
• Hands-on experience with Microsoft Azure, Microsoft Intune, ServiceNow Administration, Microsoft Dynamics 365 CRM
• Experience monitoring, troubleshooting, and supporting enterprise applications
• Understanding of support, service management, and SDLC
• Experience managing third-party suppliers and global/matrix organisations
• Knowledge of integrations, databases, servers, and networks
• Experience developing operational procedures and knowledge articles
• Familiarity with software testing, release management, and change control
• Understanding of ISO 27001 information security practices
• Experience delivering technical training and user adoption programmes

• Customer-focused
• Strong stakeholder management
• Excellent communication across technical and non-technical audiences
• Azure administration
• Intune administration
• ServiceNow administration