Application Support Engineer

We are seeking an Application Support Engineer to join an operations team responsible for supporting and enhancing critical customer-facing platforms. This role combines application support, troubleshooting, maintenance, and enhancement activities across web applications, APIs, and cloud-based environments. The ideal candidate will have strong experience with .NET technologies, React, API development, production support, and modern deployment practices.

Key Responsibilities

• Provide ongoing support, maintenance, and enhancement for customer-facing web applications and API platforms.
• Investigate, troubleshoot, and resolve production issues, incidents, and support tickets.
• Perform root cause analysis and implement corrective actions to improve application stability and performance.
• Develop and implement application enhancements, bug fixes, and feature updates.
• Build, maintain, and support RESTful APIs and related integrations.
• Collaborate with platform, infrastructure, and development teams on deployments and environment changes.
• Support containerized application deployments using Docker and cloud-native technologies.
• Manage and contribute to CI/CD pipelines using GitHub and GitHub Actions.
• Work with relational databases to support application functionality, troubleshooting, and data analysis.
• Partner directly with business stakeholders and end users to understand issues, gather requirements, and deliver solutions.
• Participate in operational support activities and ensure the reliability and availability of supported applications.

Required Qualifications

• Strong experience with C# and .NET technologies, including .NET Core 6 and .NET Framework/MVC.
• Experience building, supporting, and troubleshooting REST APIs.
• Hands-on experience with React development.
• Experience providing production support, troubleshooting complex issues, and performing root cause analysis.
• Experience with Docker and container-based deployments.
• Experience with GitHub, GitHub Actions, and CI/CD pipelines.
• Experience with SQL Server or other relational database technologies.
• Experience working in ticket-driven support environments.
• Strong communication skills and the ability to work directly with business stakeholders and users.

Preferred Qualifications

• Experience with Sitecore CMS.
• Experience with payment processing platforms or payment integrations.
• Experience administering IIS and Windows Server environments.
• Exposure to Microsoft Azure and Amazon Web Services (AWS).
• Experience working with Azure AKS, .NET Core 6 Azure DevOps, Azure Container Registry, AWS ECS, and related cloud technologies.