Application Support Engineer

Working Pattern: Office based with occasional travel

Our client is looking for an Application Support Engineer to join their internal technology team. This is an excellent opportunity to join a well-established business that continues to invest in its systems and technology, offering the chance to work on a range of business-critical applications and projects.

The successful candidate will provide day-to-day support for key business applications, working closely with internal stakeholders and third-party software providers to resolve issues, coordinate system updates and contribute to ongoing improvements.

Responsibilities

• Provide support for a range of business-critical applications.
• Investigate and resolve application-related issues.
• Coordinate software updates, patches and deployments with third-party suppliers.
• Support system upgrades, testing and new feature releases.
• Assist with user acceptance testing and maintain system documentation.
• Monitor application performance and help maintain data quality.
• Work with stakeholders across the business to gather requirements and identify system improvements.
• Contribute to application and business systems projects.

Requirements

• Previous experience in an Application Support, Systems Support or similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills with technical and non-technical users.
• Well organised with the ability to manage multiple priorities.
• Good knowledge of Microsoft Office and standard desktop applications.
• Full UK driving licence.
• Supporting ERP or CRM applications.
• Exposure to reporting tools such as Power BI.
• Knowledge of SQL, PowerShell, Windows or Linux.
• Understanding of ITIL or structured service management environments.

What's on Offer

• Competitive salary with annual bonus.
• Ongoing training and career development.
• A collaborative working environment.
• The opportunity to work with a variety of business applications in a growing organisation.