Application Support Engineer

Application Support Engineer – Insurance & Broking Systems

London | Hybrid

Insurance Technology / Business Applications

Established organisation undergoing significant technology transformation

£70,000

Are you an Application Support professional with experience supporting insurance, broking or policy administration systems ?

We’re working with an established organisation that is investing significantly in its Technology function and looking for an Application Support Engineer to join its Business Applications Support team.

This is a great opportunity for someone who already understands the insurance technology landscape but wants to broaden their experience as the business introduces new platforms, modernises its application estate and delivers a number of major technology programmes.

The role

You’ll provide second-line support across a range of business-critical insurance and broking applications, working closely with users, technology teams, product owners and third-party vendors.

Your responsibilities will include:

• Providing 2nd-line application support across insurance and broking systems
• Investigating and resolving incidents, problems and recurring application issues
• Supporting policy administration and broking platforms
• Monitoring application performance, integrations and data quality
• Working with internal technology teams and vendors to resolve more complex issues
• Building strong relationships with users across different areas and levels of the business
• Supporting application changes, upgrades and wider technology initiatives
• Helping improve processes, documentation and user experience
• Cross-training across additional applications to create greater knowledge and resilience within the team

What we’re looking for

You’ll ideally have a few years' experience within Application Support, Business Systems Support or a similar role , with exposure to the insurance or broking sector.

Experience with DXC Assure Broking would be particularly valuable. However, we’re also interested in people who have supported a range of insurance platforms such as Brokasure/BrokerSure, A3, Acturis or other policy administration and broking systems .

You’ll also need:

• Strong application troubleshooting and problem-solving skills
• An understanding of insurance/broking processes and systems
• Confidence communicating with both technical and non-technical stakeholders
• The ability to build relationships with users across the business
• A proactive attitude and willingness to learn new applications
• The ability to work independently without requiring significant day-to-day guidance

Why consider it?

There’s a lot happening within the Technology function. The business is investing in new platforms and has a number of transformation programmes underway across the UK and internationally.

Rather than being restricted to one legacy application, you’ll have the opportunity to broaden your systems knowledge, cross-train into new platforms and contribute to how the Application Support function evolves .

If you’ve built your experience supporting insurance applications and are looking for an environment where you can expand your knowledge and develop alongside a changing Technology function, I’d love to hear from you.

Apply or get in touch for a confidential conversation.