Application Support Engineer

We're Hiring: Jira & Confluence Administrator

We are seeking a skilled professional to administer, support, and optimize Atlassian platforms while partnering with Agile delivery teams and business stakeholders.

• Role: Jira and Confluence Admin
• Duration: 12 Months
• Capacity: Full-time (8 hours/Day, 5 Days/week)
• Mode: Hybrid

Key Responsibilities

Jira & Confluence Administration

• Administer and maintain Jira Software, Jira Service Management (JSM), and Confluence environments.
• Configure and manage projects, workflows, issue types, screens, custom fields, field configurations, permissions, notification schemes, and security schemes.
• Create and maintain Confluence spaces, templates, knowledge bases, and content governance frameworks.
• Manage user provisioning, groups, roles, and access controls.
• Configure Scrum and Kanban boards, dashboards, filters, reports, and Advanced Roadmaps.
• Drive Jira and Confluence best practices and support Agile process improvements.

Support & Operations

• Provide L2/L3 support for Jira, Confluence, and JSM platforms.
• Diagnose and resolve platform, workflow, permission, and integration-related issues.
• Monitor application performance, system health, backups, and maintenance activities.
• Manage incidents, service requests, and enhancements within agreed SLAs.
• Deliver user onboarding, training, and platform documentation.
• Support migration initiatives using JCMA and CCMA tools.