IT & Software

Application Support Engineer

HCLTech

Remote · Nationwide · Canada

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

CA$60,000.00/yr - CA$80,000.00/yr

Compensation

CAD $60,000 to CAD 80,000 depending on experience.

Experience

Exp: 4-10 years of work experience

Responsibilities

  • Respond to and triage support questions and support requests from engineers
  • Extract relevant information from log files and other sources to debug, identify owners or root causes
  • Write basic tools and test cases to improve the speed and quality of support
  • Work with technical writers to improve documentation in areas covered by support
  • Produce reports for leadership with data on performance of the program
  • Provide insights and suggestions on product development and the product roadmap; contribute to product development.
  • Manage and elevate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
  • Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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Reference: WJ-4703_7317286

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