Application Support Engineer / Consultant
Client Server
Overview
In this role you act as a trusted technical advisor to energy trading firms, delivering reliable, high-performing platform support and seamless integrations. You work with clients and cross-functional teams to drive onboarding, training, and workflow optimization, shaping product direction from customer feedback. You will manage technical relationships across the client lifecycle and engage in pre-sales technical feasibility discussions. This is a hands-on role at a fast-growing tech company blending trading, AI, and customer success.
Pay / Benefits- Stock options
- 25 days holiday
- Pension
- Professional training programmes
- Diverse culture
- Excellent career growth opportunities
- be the technical point of contact for customers across the lifecycle
- investigate and resolve complex technical issues and coordinate incident resolution
- lead onboarding, product training and workflow optimization for clients
- drive seamless integrations and continuous platform improvements
- partner with the commercial team in pre-sales engagements to assess technical feasibility and implementation plans
- translate real-world trading workflows into product insights to influence platform direction
- maintain reliability of client environments and align with business objectives
- experience in a similar technical, client-facing role (e.g., Application Support, Technical Support, Solutions Consultant, Technical Account Manager)
- strong troubleshooting and problem-solving skills for complex issues
- excellent communication and stakeholder management skills across technical and business stakeholders
- good commercial awareness and ability to build trusted customer relationships
- strong interest in AI and its commercial applications
- communication
- stakeholder management
- business acumen
- troubleshooting and incident resolution
- client-facing technical support
- integrations and onboarding
Reference: WJ-747_30145513