Application Support Engineer / Consultant
Client Server
Overview
In this role you will be the technical advisor to energy trading clients, combining technology, trading, and customer success to deliver reliable, high-performing platform experiences. You will own client technical relationships, investigate complex issues, coordinate incident resolution, and guide onboarding, training, and workflow optimization. You will also support pre-sales engagements, translating trading workflows into product insights to shape the platform’s direction. This is a hands-on, cross-functional role with meaningful impact on customer outcomes and product evolution.
Pay / Benefits- Competitive base salary up to 50k
- Stock options
- 25 days holiday
- Pension
- Professional training programmes
- Diverse culture
- Own the technical relationship throughout the customer lifecycle
- Investigate and resolve complex technical issues and coordinate incident resolution
- Lead onboarding, product training, and workflow optimization for clients
- Deliver seamless integrations and platform improvements
- Support pre-sales engagements with technical feasibility assessments and implementation planning
- Translate customer trading workflows into product insights to influence roadmap
- Experience in a similar technical, client-facing role (Application Support, Technical Support, Solutions Consultant, Technical Account Manager)
- Strong troubleshooting and problem-solving skills for complex issues
- Excellent communication and stakeholder management with technical and business audiences
- Good commercial awareness and ability to build trusted customer relationships
- Strong interest in AI and its commercial applications, with personal projects/tools preferred
- communication
- stakeholder management
- customer-focused mindset
- troubleshooting complex technical issues
- incident investigation and resolution
- client integrations and onboarding
Reference: WJ-747_30238517