Application Support Engineer – Fintech
Quant Capital
Overview
In this fintech-focused role, you will provide technical and functional support for banking applications, driving root-cause analysis and deployment strategies. You will work closely with cross-functional teams to improve reliability and supportability, with a clear path toward product management or platform ownership. The role combines technical administration with client-facing problem solving in a fast-paced environment. A fast track to senior support and testing initiatives offers meaningful career progression within a merit-based culture.
Responsibilities- Provide both technical and functional support to business users across applications
- Conduct root cause analysis and document/implement solutions
- Manage changes and review deployment designs
- Contribute design input for new projects, considering reuse and integration
- Oversee release and configuration management, and monitor app servers
- Install, configure and administer applications and associated infrastructure
- Ensure servers operate within expected parameters using monitoring tools
- 3 years of commercial Application Support experience
- Degree with a technology or science focus
- Experience supporting COTS applications at 3rd line level
- Familiarity with ITSM platforms (HP Service Desk, ServiceNow, BMC) and ITIL processes
- SQL, RDBMS (SQL Server and/or Oracle)
- IIS or equivalent Web Server; Server administration (Windows)
- DNS and Active Directory
- Virtualisation, Citrix, Digital Certificate Management, Networking; integration concepts (Messaging, FTP/SFTP, ETL, Web Services)
- ITIL knowledge; UML familiarity preferred
- strong communication
- ambition and readiness to advance
- customer service orientation
- SQL and RDBMS
- COTS application support
- ITSM tooling (ServiceNow, HP Service Desk, BMC)
Reference: WJ-747_30182907