Application Support Engineer : Trading Platform

In this role you will integrate our trading platforms with clients’ environments, blending on-site and remote work to ensure smooth deployments. You are the primary contact for managed clients, handling support, implementation, change requests, and account tracking. You will manage tickets, coordinate with technical, product, and business teams, and identify service enhancements. You’ll conduct quarterly reviews and promote new features to drive adoption. This fast-growing firm offers ownership of meaningful projects and a dynamic client-facing environment in trading technology.

• Christmas party in Paris

• Integrate trading platforms with clients’ environments, on-site or remote
• Serve as the first point of contact for managed clients (support, implementation, requests)
• Manage and route tickets to the appropriate experts and ensure proper qualification
• Maintain high levels of customer satisfaction and identify service improvement opportunities
• Organize quarterly account reviews and on-site visits
• Promote new features and updates to clients

• Degree in Technology or an associated field
• Experience in support, ideally in finance or technology
• Ability to read basic Java code
• Experience with Jira
• Understanding of Linux and Windows
• Comfort speaking with high-end clients

• Strong client-facing communication
• Problem solving and troubleshooting
• Account management and organization
• Java basics
• Jira
• Linux