Application Support Manager, Financial Services

• Interim IT leadership opportunity - up to £550/day
• 6 month contract - immediate start

About Our Client

A financial services organisation based in London.

Job Description

• Lead the design, development, implementation, integration, and ongoing support of business-critical applications.
• Oversee core banking platform environments, including patch management, environment refreshes, and operational support.
• Provide fix-on-fail support for core banking and associated infrastructure platforms.
• Manage application development projects, enhancements, and change delivery from planning through implementation.
• Lead, mentor, and develop a team of developers and application support analysts.
• Establish and maintain high-performing application support services, ensuring SLA compliance and effective incident management.
• Conduct root cause analysis and drive improvements to application stability and performance.
• Coordinate upgrades, maintenance activities, and technology refresh programmes with minimal business disruption.
• Manage relationships with third-party vendors and technology partners.
• Implement application monitoring, performance optimisation, and support processes.
• Ensure applications remain compliant with regulatory, security, audit, and data protection requirements.
• Support business continuity and disaster recovery planning across all supported applications.
• Work closely with business stakeholders, technical teams, project teams, and external suppliers to align priorities and delivery plans.
• Manage budgets for support, maintenance, and enhancement activities.
• Contribute to resource planning, capacity management, and annual technology investment planning.

The Successful Applicant

• A successful Application Support Manager should have:
• Experience leading application development and support teams within a regulated environment.
• Strong knowledge of application lifecycle management, SDLC, Agile delivery methodologies, and DevOps practices.
• Proven application support and incident management experience within complex technical environments.
• Experience managing software development, testing, deployment, and documentation processes.
• Strong project and delivery management skills with the ability to manage multiple priorities.
• Experience working with cloud platforms, particularly Microsoft Azure.
• Knowledge of ITIL or similar service management frameworks.
• Experience with banking or financial services applications is highly desirable.
• Technical expertise in AS/400, IBM Power Systems, RPG, and COBOL.
• Understanding of end-of-day processing, backup and recovery processes, and platform performance management.
• Strong stakeholder management, communication, and presentation skills.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Relevant certifications such as PMP, Scrum Master, ITIL, or technical certifications are advantageous.
• Experience managing third-party suppliers and outsourced delivery partners.

What's on Offer

• Daily rate of £450 to £550, dependent on the level of experience.
• Interim contract within the financial services sector.

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Application Support Manager, Financial Services London, England