Application Support Specialist

OurApplication Support Specialist thrives in dynamic environments, always seeking new challenges and growth opportunities. With a passionate focus on bothpeople and operational excellence , they play a vital role in supporting Tolko’s Sales, Marketing, and Logistics teams. If you’re ready for the perfect blend of innovation and impact, read on to learn more!
We’re looking for anApplication Support Specialist to join our head office inVernon, British Columbia . Here, you’ll be part of Tolko’s corporate service group, collaborating with Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources.
Our ideal candidate has the following qualifications:

• 3+ years’ experience incustomer service and application or systems support in a support role or equivalent.
• Demonstrated understanding of ITIL Procedures, includingincident, problem, and change management.
• Provenclient/customer support experience in a medium to large business environment.
• Broad-based business skills and acumen.
• Strong understanding ofbusiness concepts and processes , combined withtechnical systems experience .
• Experience withfinance, work management, inventory, order to cash , andcustomer relationship processes.
• Experience with Enterprise Resource Planning (ERP) technologies such as Microsoft Dynamics 365, or JD Edwards is an asset.
• Self-starter with a solution-focused, creative and collaborative approach.
• Strong verbal and writtencommunication skills .
• Commitment to integrity and managing sensitive information with discretion.

We value diversity at Tolko and understand that experience and knowledge come in many forms. Even if you don’t have all the qualifications above, we encourage you to apply. We would love to hear your story and have you grow with us.
In this role, you will:

• Manage Incident and Service Requests for Tolko’s Sales, Marketing, and Logistics teams using Dynamics AX .
• Manage Incident and Service Requests for Tolko's Finance, Procurement and Maintenance teams using JD Edwards .
• Coordinate support from internal resources, package vendors, and consultants.
• Resolvetechnical and business operations issues using diagnostic tools and request tracking systems.
• Provide remote, in-person, and hands-ondesktop assistance .
• Communicateissue resolution and status updates to stakeholders.
• Identify solutions and contribute toprocess and procedure documentation .
• Offerfunctional training and quality assurance testing.
• Support reporting and maximize effective use of resources and system capabilities.
• Bring your ideas, changes, and improvements to Application Support in order to:
  • Implement and maintaineffective support processes to ensure timely issue resolution and process improvement.
  • Develop and maintain documentation for incident tracking and solutions.
  • Assist in maximizing the strategic use of system capabilities and the application support function.

So, what’s in it for you?

• You’ll take on anexciting new challenge withsupportive team members .
• You’ll earn acompetitive salary based on your skills and experience . The expected base salary range for this position is$60,000 to $80,000 per year.
• You will be eligible to participate in Tolko’sbonus program.
• You may also be eligible forrelocation support including community connections so you can live (and play) where you work.
• You’ll be eligible forexcellent benefits and access to ourretirement plans, so you don’t have to choose between your bottom line and your wellbeing or your future.
• You’ll be supported incontinued development through on-the-job and classroom training and reimbursement of tuition and membership fees.
• You’ll be part of apositive, innovative, and inclusive work environment .

If you want to work in asustainable, future focused industry, there isno better place than Tolko . Our family has been producinginnovative forest productsfor over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations.
We want YOU to join our family. Come Grow Here!
Want to know what it’s like to work for Tolko? Hear what our employees have to say !

About the North Okanagan Valley

The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce… whatever your pleasure, you’ll find it here. Watch this video to learn about the region and find out why life is better here.
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