Application Support Specialist-Intermediate (Helpdesk experience)

Location : Toronto, ON/Onsite

Position Type : Contract Role

Start Date:

End Date:

5 days Onsite

Mandatory in-person interview.

Ideal Candidate Rate: CAD 35-38/Hr (Depending on the experience)

Note: Looking for French Bilingual Candidate.

Advanced verbal and written communication skills in French)

Must Have:

• Demonstrated prior experience in a help desk role, supporting end users in resolving IT or website related issues
• Demonstrated experience working with Interactive Voice Response (IVR) software and digital tools to track inquiries
• Advanced verbal and written communication skills (in both English and French for Bilingual agents)
• Demonstrated experience with providing support for a digital system or website
• Experience dealing with IT-related issues, and able to report issues to technical team to help find solutions for more complex application issues, and communicate findings to nontechnical users
• Excellent analytical, problem-solving, and decision-making skills

Nice to Have:

• Experience and understanding of the public sector and government’s role in providing services to the public