Application Support Technician

Canpar Express is a subsidiary of TFI International, a key player in Canada’s logistics sector. Canpar, founded in 1976, specializes in small parcel delivery with over 1,700 employees and 55 terminals nationwide. Contributes to TFI’s annual revenue exceeding $10 plus billion (CAD).We leverage a vast network to deliver efficient and reliable services across the country, emphasizing customer satisfaction and operational excellence.

Position Summary:

The Application Support Technician will be part of the IT Field Services Support team to provide technical support to Canpar Express customers. The primary function of this position will be to provide support and setup services for Canpar shipping systems, both onsite at local customer’s facilities and at our Head Office in Brampton. While working in the office, the position will be assisting in answering phone inquires and emails. The Field Services Support technician is the first point of contact for the Canpar customers and as such, excellent listening and communication skills are critical.

• Provide operational, application and technical support via the phone to our customers
• Understand and troubleshoot customer issues over the phone
• Quickly become proficient with the various Loomis/Canpar proprietary shipping and other applications
• Go to customer sites to perform installation of equipment
• Go to customer site to perform onsite technical support
• Log and monitor all incoming calls via the phone and email
• Update customers on call status until resolution
• Provide back up Support to other IT functions
• Follow established Loomis/Canpar procedures and policies
• Ability to trouble shoot issues arising from customers
• Escalate issues as necessary within IT, Operations or external vendors
• Motivated to learn and grow with the organization

Knowledge and Skills

• Post-secondary education in Computer Science, Information Technology, or a related field
• 2-3 year’s Work Experience
• Able to lift 25lbs
• Possess a vehicle and valid driver’s license
• Detail Oriented
• Basic knowledge of computer hardware
• Basic computer networking skills
• Excellent English communication skills both verbal and written
• Proficiency in French is an Asset
• Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
• Good typing skills

We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.

Canpar Express is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities