Applications Analyst

In this role you will design, deliver and support END.’s enterprise applications across D365 F&O, Advanced Warehousing, Retail (POS), Shopify and the Power Platform. You’ll blend functional analysis with hands-on configuration, incident management, testing and end-user training to drive operational value. Working with business functions and DevOps, you’ll ensure automation, reliability and security across platforms, including DR readiness. You’ll translate business needs into actionable specs and guide training to boost platform adoption. This is a hands-on, cross-functional role at the heart of END.’s customer-first retail ecosystem, offering impact at scale in a fast-paced fashion company.

• 30 days holiday
• Flexible working with 2 days WFH
• Birthday off
• Healthcare Cashback Plan
• Pension plan with employer contributions
• Generous staff discount

• Create and maintain application-related operational reports
• Adhere to ITIL processes for Change, Incident, Service Request and Problem Management
• Collaborate with business functions and DevOps to ensure automation, capacity, availability, security, and continuity
• Execute disaster recovery actions per DR Plan
• Provide L2/L3 functional support for D365 F&O, Shopify, Power Platform, and integrations
• Analyze, troubleshoot, and resolve data, configuration, and process issues
• Coordinate with IT, vendors, and system integrators to resolve issues within SLAs
• Monitor health, interfaces, and integrations for stability and performance
• Maintain application documentation and support procedures
• Engage stakeholders to identify requirements and process improvements
• Translate needs into functional specs, user stories, test cases, UAT plans and designs
• Configure and optimize functionality per best practices
• Support upgrades, patches, releases, testing and deployment readiness
• Provide end-user training and guidance to improve adoption
• Advise on solutions balancing usability, scalability and supportability
• Lead stakeholder workshops and work with external consultants
• Assist in test script definition and testing support
• Oversee integrations between D365 F&O, Shopify, Power Platform and third-party systems
• Ensure training materials and data accuracy across platforms
• Participate in integration troubleshooting and continuous improvement initiatives
• Deploy changes using automated CICD processes

• Resourcefulness and flexibility to work outside core hours when required
• Experience supporting day-to-day operations, configurations and business process alignment
• Strong functional knowledge in Finance, Supply Chain, Retail, or Operations
• Understanding of security roles, workflows, master data, and reporting
• Ability to troubleshoot storefront, order flow, and data synchronization/integration issues
• Understanding of data sources, security, and governance within Power Platform
• Experience supporting integrations using APIs, middleware or integration platforms
• Ability to analyze end-to-end business processes across multiple systems
• Strong troubleshooting for data, interfaces and timing-related integration issues
• Comfortable managing multiple priorities across support and project activities

• Resourcefulness
• Flexibility
• Strong troubleshooting
• Dynamics 365 Finance & Operations (D365 F&O)
• Shopify
• Power Platform