IT & Software

Applications Support Analyst

LGT Bank

London · Greater London · United Kingdom

Overview

In this role you will support and maintain IT applications, handling incidents, problems and change requests in line with ITIL practices. You will work within the IT organisation to ensure high availability, performance and security of applications used by the business. You will liaise with suppliers and provide user communications, training and change implementation. This position offers exposure to financial services systems and a chance to contribute to resilient, well-governed IT services that support client-centric wealth management.

Responsibilities
  • Resolve IT application incidents, problems and service requests promptly in line with ITIL practices
  • Apply maintenance, support and incident management processes to applications
  • Communicate status of incidents and requests to users
  • Liaise with IT suppliers to resolve issues
  • Diagnose problems and implement preventive or corrective actions
  • Monitor availability, performance and throughput of applications
  • Prioritise and schedule support tasks
  • Maintain technical documentation for applications
  • Participate in disaster recovery activities
  • Provide ad-hoc training on supported applications
  • Implement, test and monitor changes and releases per Change Enablement Process
  • Ensure capacity, availability and security considerations in changes
  • Adhere to IT organisation policies and procedures
  • Perform other duties as assigned
  • Potentially work outside normal hours including weekends and holidays
Key requirements
  • Experience supporting the listed applications (Figaro essential; Salesforce, SQL Server Management Studio, Objectif Lune PlanetPress, INVU Document Management, WhereScape/Data Warehouse desirable)
  • Experience applying software release management techniques
  • Experience in a similar role within financial services
  • Experience in an ITIL-aligned environment
  • Experience with an IT service management tool (Service Now, JIRA or IVANTI)
  • Strong communication and interpersonal skills
  • Ability to translate technical information for non-technical stakeholders
  • Customer-focused and detail-oriented
  • Figaro (essential)
  • Salesforce (preferred)
  • SQL Server Management Studio (preferred)

Reference: WJ-747_30169421

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