Area Guest Intelligence & Systems Lead

The Dorchester is seeking an Area Guest Intelligence Manager in London. You will drive guest-centric operations through strategic Nexus system usage, coach Nexus Champions, and lead system configurations for hotel-wide projects.

You will collaborate with IT, department heads, and the Global Guest Intelligence community to deliver high standards of craft, service, and leadership. Join a culture that values inclusivity and career development, with access to our learning academy and a comprehensive