AS400 Support Specialist

AS400 Support Specialist | IBM AS400 Specialist | IBM i Support Specialist | Systems Support Caerphilly or Thornbury | Temporary | On-site | Monday-Friday | 8am-4pm or 9am-5pm Introduction Acorn by Synergie is recruiting an experienced AS400 Support Specialist to join an Industrial Lab Systems team on a temporary basis.

This is an exciting opportunity for a skilled IBM AS400 / IBM i professional to play a key role in supporting business-critical operations and driving system improvements.

You will act as a specialist investigator for operational and system-related issues, working independently to identify root causes, resolve problems, and recommend both immediate corrective actions and sustainable long-term solutions.

What We Offer

• On-site working in Caerphilly or Thornbury.
• Monday to Friday working pattern.
• Choice of 8am-4pm or 9am-5pm working hours.
• Opportunity to support business-critical operations.
• Opportunity to contribute to system and process improvements.

Key Responsibilities

• Investigate and resolve AS400 operational and system issues.
• Identify root causes of system and process failures.
• Produce reports, data extracts, and meaningful business insights.
• Write, maintain, and enhance reports and queries.
• Conduct data analysis, validation, and troubleshooting activities.
• Monitor critical business processes and scheduled jobs.
• Identify opportunities for process improvements and automation.
• Support continuous improvement initiatives across the business.
• Develop long-term solutions that reduce reliance on manual workarounds and temporary fixes.

Skills & Experience Required

• Proven experience supporting IBM AS400 / IBM i environments.
• Strong knowledge of SQL and report writing.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Ability to work independently and investigate complex operational issues.
• Experience within a manufacturing or operational environment would be advantageous.

What We're Looking For

• We're looking for a proactive and solutions-focused individual who can quickly become a valuable resource within the team.
• Strong AS400 / IBM i skills are essential, and the successful candidate will be confident working independently while collaborating with key stakeholders.

Working Pattern

• Monday to Friday, 8am-4pm.
• Monday to Friday, 9am-5pm.