Assistant Practice Manager - IT & Data

Proactive Assistant Practice Manager (IT & Data) to oversee day-to-day IT, data governance and digital services in a busy GP practice. You will manage EMIS Web and associated clinical systems, ensure data quality and information governance, and act as the designated IG lead. Collaborate with the Practice Business Manager to identify IT priorities and implement digital solutions that enhance efficiency and patient care. This is a forward‑thinking role with impact on security, reliability and service delivery.

• salary 30,000 to 35,000 per year
• permanent contract
• full-time role
• training opportunities
• collaborative environment

• Manage user access and asset records across practice systems (Windows, NHS Mail, EMIS, PCSE) for new starters, role changes and leavers
• Provide first-line IT support and coordinate with external IT engineers and suppliers
• Maintain IT equipment, licences, procurement, stock levels and asset logs
• Develop and maintain EMIS Web, Ardens, AccuRx templates and workflows
• Create and update standardised templates, protocols and automated processes for safe patient care
• Build searches and reports to support QOF, KPIs and audits
• Coordinate Information Governance, including the Data Security and Protection Toolkit and audits
• Maintain data sharing arrangements and information security procedures
• Maintain the practice website and digital platforms (social media, GP TeamNet, Coda)
• Provide staff training on IT systems and digital processes
• Identify IT priorities with management team and implement improvements
• Support introduction of new technology to improve efficiency, security and patient care

• Experience in IT support, systems administration or similar role
• Good knowledge of Windows, user access management and IT troubleshooting
• Experience supporting staff with hardware, software and system issues
• Strong organisational, analytical and problem‑solving skills
• Understanding of information governance, confidentiality, data protection and information security
• Ability to manage competing priorities, work independently and maintain accurate records
• Strong communication skills and ability to train and support colleagues with varying IT knowledge
• Ability to collaborate with management, staff and external providers
• Proactive approach to improvements and practical solutions

• Strong communication
• Analytical thinking
• Proactivity
• EMIS Web
• Ardens
• AccuRx