Associate Business Systems Analyst

In this role you translate business needs into scalable Salesforce solutions within Optimizely’s Revenue Cloud and quote-to-cash ecosystem. You’ll partner with Sales Ops, Finance, and Revenue Operations to support end-to-end processes from quoting to revenue recognition, contributing to the Q2R program. You work hands-on across BAU delivery and strategic initiatives, shaping how we optimize revenue operations. You’ll collaborate with cross-functional teams to ensure solutions align with business goals and deliver real impact.

• Elicit and translate stakeholder requirements into clear user stories with acceptance criteria
• Conduct gap analysis between current and future-state processes, identifying risks and improvement opportunities
• Facilitate workshops with cross-functional teams across time zones
• Maintain documentation including functional specs, process flows, and data mappings
• Configure, test, and deliver Salesforce Revenue Cloud solutions (RCA/RCB) including catalog setup, quoting, contracts, billing, and invoicing
• Document end-to-end Order-to-Cash processes and identify gaps for improvements
• Collaborate with developers and partners to ensure builds meet specifications
• Support integration testing between Salesforce and downstream systems (e.g., NetSuite, Avalara)
• Develop test scenarios/cases and execute functional/regression testing
• Coordinate UAT, log defects in Jira, and track resolution to sign-off
• Manage stakeholder communication, provide day-to-day Salesforce support, and contribute to sprint ceremonies

• 2–4 years of experience as a Business/Systems Analyst or similar in a technology or SaaS organization
• Hands-on experience with Salesforce Revenue Cloud (RCA/RCB) configuration and testing
• Understanding of Order-to-Cash in a CRM/ERP context
• Experience writing user stories, acceptance criteria, and process documentation
• Familiarity with Jira or similar defect tracking tools
• Strong analytical thinking and clear written/verbal communication in English
• Bachelor's degree in a related field
• Preferred: Salesforce certification (Administrator, Sales Cloud Consultant, or Revenue Cloud) or actively pursuing
• Preferred: Experience with CPQ tools, NetSuite, Avalara, and tax calculations
• Preferred: Knowledge of ASC 606 / IFRS 15 and SaaS revenue recognition
• Preferred: Agile/Scrum delivery experience
• Preferred: Experience with Salesforce integrations using Workato or Celigo
• SQL / SOQL (basic)

• clear communicator across technical and non-technical stakeholders
• stakeholder management and collaboration
• problem solving and critical thinking
• Salesforce Revenue Cloud
• Salesforce Sales Cloud (Required)
• Salesforce CPQ (Preferred)