Associate Director, Platform Enablement

Job Description

What is the opportunity?

Accountable for driving strategic initiatives and execution excellence within a defined functional area of the Cross-Product Operations platform. Acts as a key operational and strategic partner to the Platform Lead, managing end-to-end delivery of complex, cross-functional workstreams while ensuring alignment with platform objectives, enterprise architecture standards, and regulatory requirements.

This role bridges operational execution with strategic planning, ensuring that platform initiatives translate into measurable business outcomes while maintaining discipline in delivery, governance, and stakeholder engagement.

What will you do?

Strategic Planning & Roadmap Execution

Develop and own functional-area roadmaps aligned with the broader platform strategy in partnership with functional-area Product Ownership team

Works with technology and Product Owner team to prioritize and plan out delivery leveraging Agility best practices

Ensures Operational Readiness and Change Management activities and complete prior to launch, including training plans and communications; ensuring solutions are production-ready and operationally sustainable

Embed & Sustain activities including post-implementation oversight to ensure Key Success Metrics are met, resolve any issues, ensuring post launch feedback loop, and adoption.

Translate platform-level OKRs into actionable quarterly and annual plans

Prioritize initiatives based on value, risk, and organizational capacity

Partner with stakeholders to identify investment opportunities and mitigation strategies

Track and communicate progress against committed deliverables

Cross-Functional Delivery & POD Coordination

Lead cross-POD workstreams and manage interdependencies within functional scope

Remove blockers and escalat risks to Platform Lead in a timely manner

Coordinate with multiple teams to ensure aligned delivery and consistent quality

Drive adoption of delivery disciplines and agile practices

Monitor delivery velocity and throughput, identifying improvement opportunities

Stakeholder Management & Communication

Serve as primary point of contact for assigned functional area stakeholders

Present progress updates, risks, and investment cases to senior leadership

Translate technical execution into business impact and operational benefit

Influence cross-functional partners (Technology, Risk, Finance, Operations)

Ensure transparency and alignment across all levels of engagement

Governance, Compliance & Risk Management

Ensure initiatives comply with regulatory, legal, and risk requirements

Partner with Risk and Compliance teams on design reviews and control validation

Maintain documentation and audit trails for functional area decisions and changes

Proactively identify and mitigate operational, compliance, and execution risks

Support regulatory reporting and control obligations

Data governance and stewardship for the functional area as the system transitions to a corporate asset, ensuring data quality, consistency, and accessibility across enterprise stakeholders

Partner with business stakeholders across the organization to understand data requirements, validate data accuracy for critical business processes, and resolve data issues that impact enterprise decision-making and operational performance

Support compliance and control activities by ensuring data availability, traceability, and accuracy for regulatory reporting, audits, risk assessments, and corporate audit trails

Platform Integrity & Architecture

Ensure adherence to enterprise architecture standards within functional scope

Recommend technical debt remediation and modernization initiatives

Promote reusability, scalability, and standardization across deliverables

Guide functional-area design decisions aligned with platform coherence

Key Outcomes & Success Metrics

Functional-area roadmap delivered on time and on budget

Measurable business value achieved (efficiency gains, risk mitigation, cost reduction)

Consistent delivery performance across assigned workstreams

Reduced cycle time and improved throughput

Strong stakeholder satisfaction and confidence

High adoption rates and operational stability

Compliance and control objectives met

Effective risk and issue escalation discipline

What you need to succeed?

10+ years of relevant professional experience

University degree or College Diploma or equivalent combination of qualifications

Strategic thinking and business acumen

Execution excellence and delivery discipline

Cross-functional influence and stakeholder management

Risk awareness and compliance mindset

Problem-solving and analytical capability

Strong written and verbal communication skills

Proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each ot