Associate Network Analyst

In this role, you will support Global Network Operations Centre (GNOC) by monitoring and responding to network issues that affect client connectivity. You will work on incident management alongside a cross-functional team, using various technologies such as SD-WAN and cloud services to uphold service levels. The position is on-site with GO Flex and alternating UK shifts, offering exposure to cutting-edge network tools and ongoing operational challenges. You will help drive reliable connectivity for Visa clients and internal services at global scale.

• Detect, mitigate, or notify and escalate network issues; manage network, hardware, and external client/circuit events
• Communicate effectively during the incident management process with timely, accurate updates
• Follow documented support procedures to resolve issues or hand off between shifts to maintain service levels
• Track, update, and resolve incident/change/problem tickets with thorough documentation
• Use sound judgment to prioritize incidents and coordinate with internal groups to protect business and SLAs
• Escalate to appropriate support groups based on criticality and exposure
• Maintain working knowledge of Visa-proprietary and industry-standard monitoring tools
• Work on-site with alternating shifts (07:00–18:00 UK Time) under the GO Flex model

• Bachelor's degree, OR 3+ years of relevant work experience
• 2+ years of work experience for Associate level
• Good analytical mindset and attention to detail
• Basic understanding of routers/switches/firewalls/load balancers and cloud technology
• Basic knowledge of Cisco and Juniper devices with hands-on login experience
• Basic knowledge of ServiceNow or similar incident/change management system
• Excellent verbal/written communication and organizational skills
• Ability to prioritize a changing workload
• Preferred: Cisco CCNA, Juniper JNCIA, AWS, ITIL certification
• Desirable: Network automation experience (Python/Ansible)
• Desirable: Prior Network Operations experience

• Effective verbal and written communication
• Strong organizational skills
• Good time management
• Routers, switches, firewalls, load balancers
• Cloud technology
• Cisco devices