Associate Network Operations Analyst

Support networking, security, and cloud technologies as an Associate Network Analyst on CDW’s Managed Services NOC team. Work rotating 12-hour shifts.

This Associate Network Analyst role supports a multi-customer NOC with 24/7/365 coverage. You will troubleshoot technical issues across networking, security, virtualization, servers, storage, and public cloud. The work requires customer service, concise communication, collaboration, and proactive problem solving. ITIL practices guide incident, problem, and change management activities.

Key Responsibilities:

• Troubleshoot and resolve technical issues across customer environments
• Work with ticketing and monitoring systems
• Respond to alerts and escalate issues when required
• Administer network devices, servers, storage, hypervisors, and cloud
• Document procedures and update configuration management databases

Requirements:

• Experience with ticketing and monitoring systems
• Understanding of Windows, Linux, networking, storage, and security
• Ability to complete required security clearances
• Technical training, one to two years’ industry experience, or certifications
• Ability to work rotating 12-hour shifts

Apply network operations, technical troubleshooting, and customer service skills while supporting CDW’s continuously monitored managed services environments.