Associate Network Operations Analyst

Support networking, security, and cloud technologies as an Associate Network Analyst on CDW’s Managed Services NOC team. Work rotating 12-hour shifts.

This Associate Network Analyst position supports multiple customers within a 24/7/365 NOC environment. You will troubleshoot technical issues using ticketing and monitoring systems while administering network devices, security appliances, servers, storage, hypervisors, and cloud environments. The work follows ITIL practices for incident, problem, and change management.

Key Responsibilities:

• Troubleshoot and resolve technical issues across customer environments
• Respond to alerts, taking action or escalating as required
• Administer network, security, server, storage, hypervisor, and cloud systems
• Patch customer environments and update technical procedures
• Coordinate vendors for hardware troubleshooting, repair, or replacement

Requirements:

• Experience with ticketing and monitoring systems
• Understanding of Windows, Linux, networking, storage, and basic security
• Ability to complete required security clearances
• Technical training, one to two years’ industry experience, or certifications
• Ability to work rotating 12-hour shifts

Apply networking, systems administration, troubleshooting, and customer service skills supporting CDW’s managed services operations.